Legal and Privacy

Customer Privacy Notice

This notice is formulated to provide transparency into our privacy practices, in a format that is easy to read, understand and navigate.

Information We May Collect

We may collect information related to you or your use of Yatri vehicle and services in the following manner.

About you or your device

Yatri Account: Customers who purchase Yatri products will receive a Yatri Account. We may collect and process the following types of data for your Account that you elect to provide to us: your customer registration information; the status of your order; warranty and other documentation for your Yatri products; and general information about your Yatri products (including, for example, vehicle identification number or other product serial numbers, service plan information, or connectivity package), insurance forms, driver’s licenses, financing agreements, and similar information.

Offline: We may collect information from or about you offline, such as when you visit a Yatri Experience Center or repair facility, attend one of our events, sign up for a test ride, place an order over the phone, or contact our customer service or sales department.

Analytics tool: We use website and application analytics services provided by third parties (such as Google Analytics) that use cookies and other similar technologies to collect information about website or application use and to report trends, without identifying individual visitors. The third parties that provide us with these services may also collect information about your use of third-party websites. You can learn how to opt out of analytics by downloading the Google Analytics opt-out browser add-on.

We retain the information we collect from or about you, our products, and our services for the period necessary to fulfill the purposes outlined in this Notice unless a longer retention period is required or permitted by law. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you. When determining this retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, and retention periods required by law.

About your Yatri vehicle

Telemetry log data: To improve our vehicles and services for you, we may collect certain telematics data regarding the performance, usage, operation, and condition of your Yatri vehicle, including: vehicle identification number; speed information; odometer readings; battery use management information; battery charging history; electrical system functions; software version information; and safety-related data.

Service History: In order to facilitate the servicing of your vehicle, we may collect and process data about the service history of each Yatri vehicle, such as the customer’s name, vehicle identification number, repair history, any outstanding recalls, any bills due, any customer complaints, and any other information related to its service history.

Charging information: We may collect information regarding the charge rate and charging stations used by you (including use of fast chargers, as well as home or commercial outlets) in order to, for example, analyze which charging stations are being utilized, how long and efficient battery charges are and where additional charging stations are needed.

Opting out of data sharing: If you no longer wish us to collect telemetry log data or any other data from your Yatri vehicle, please contact us to set an appointment for ‘Non-Data Sharing’. Please note that if you opt out from the collection of telemetry log data or any other data from your Yatri vehicle, we will not be able to notify you of issues applicable to your vehicle in real time. This may result in your vehicle suffering from reduced functionality, serious damage, or inoperability, and it may also disable many features of your vehicle including periodic software and firmware updates, remote services, and interactivity with mobile applications and in-vehicle features such as location search.

How We May Use Your Information

We may use information we collect to communicate with you, fulfill our products and services and improve our products and services in the following manner.

To respond to your inquiries and fulfill your requests, such as to send you newsletters or product information, information alerts, information about events, or brochures.

To advise you of important safety-related information about your vehicle or to notify first responders in the event of an accident involving your vehicle.

From time to time, we may send administrative information to you, such as information regarding our products and services, and changes to our terms, conditions, and policies. Due to this information being important to your interaction with Yatri, you may not opt out of receiving these communications.

To complete and fulfill your purchase, including to process your payments, fulfill your requests for product financing, have your order delivered to you, communicate with you regarding your purchase, and provide you with related customer service.

We may use your information, including vehicle identification number or other product serial number, to verify identity, assist with your request, and to determine appropriate services. For example, we may use the vehicle identification number to determine which product you may need assistance with.

To provide service to your Yatri product, such as to deliver over-the-air updates to your product.

To analyze and improve the safety and security of our products and services.

Except as described above, Yatri may use or share non-personally identifiable information for any purpose, such as for operational or research purposes, for industry analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.

Sharing Your Information

We may share information with our service providers and business partners when necessary to perform the services on our or on your behalf, and with third parties as required by law in the following manner.

With our third party service providers and channel partners to provide services such as website hosting, payment processing, order fulfillment and product delivery, credit card processing, and other similar services.

With other third party business partners to the extent that they are involved in the purchase, lease, or service of your Yatri products. We share limited information from or about you or your Yatri products to allow you to take advantage of those services if you elect to utilize them, with such partners as finance institutions, permitting authorities and insurance companies.

We do not share information that personally identifies you with unaffiliated third parties. If you wish to opt out of any processing of information for which you have provided your prior explicit opt-in consent, you may do so by contacting us to set an appointment for ‘Non-Data Sharing’.

Yatri may transfer and disclose information, including information that may or may not personally identify you, to third parties to comply with a legal obligation (including, but not limited to, subpoenas or other court orders); when we believe in good faith that the law requires it; in response to a lawful request by governmental authorities conducting an investigation, including to comply with law enforcement requirements; to verify or enforce our policies and procedures; to respond to an emergency; to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or to protect the rights, property, safety, or security of our products and services, Yatri, third parties, visitors, or the public, as determined by us in our sole discretion.